Monday, March 22, 2010

FACTS Payment Setup Update

I apologize again for the inconvenience caused last week as many of you attempted to set-up your 2010-2011 payment plan with FACTS. I am pleased to inform you the glitch has been worked out and the website is now live.
Please note the following:

· On the opening page, the first question you are faced with concerning being a returning user or a new user. Because we are using this web based interface for the first time, please click on Get Started under New User.
· Enter student information for each student enrolled in OCS.
· As a part of the set-up process, you will establish a user name and password to maintain your on-line account and agreement information. Click on the link to review a sheet that details the FACTS Consumer Portal.
· Please select to print or email your confirmation page. It includes your agreement number which will be needed when referencing your tuition payment plan with OCS and FACTS.
· After you have submitted the information, the OCS Business Office will link your family tuition amount (minus tuition assistance if applicable) to your payment plan information. It is at that point that your account will be posted to the FACTS system. The nonrefundable FACTS enrollment fee of $38 will be automatically processed from your account with 14 days. Once posted, you will receive confirmation from FACTS, via email or mail, that the account was posted and the date the fee will be withdrawn from your account.
· I also will keep posted as to when we begin the process of posting tuition amounts in FACTS. Our priority right now is processing Pre- Registration Forms and posting Round 1 tuition assistance award amounts.

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